Privacy Policy
Effective Date: 04/12/2024
1. Introduction
Welcome Enlightening Counselling .Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website: https://enlighteningcounselling.co.za.
2. Information We Collect
- Personal Information: Name, email address, phone number, and any details you provide when booking a session.
- Usage Data: Information such as IP addresses, browser type, and device information collected through cookies.
- Health Information: If you voluntarily provide health-related details during booking, we handle them with confidentiality.
3. How We Use Your Information
- To provide counselling services and process bookings.
- To communicate with you regarding your sessions.
- To improve our website and services.
- To comply with legal obligations.
4. Data Protection & Security
We implement strict security measures to protect your data. However, no online transmission is 100% secure, and we cannot guarantee absolute security.
5. Sharing of Information
We do not sell or share your personal information with third parties, except when required by law or with your explicit consent.
6. Your Rights
You have the right to:
- Access, update, or delete your personal information.
- Withdraw consent for data processing.
- Lodge a complaint with the relevant data protection authority in South Africa.
7. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience. You can manage cookie preferences through your browser settings.
8. Contact Information
If you have any questions about this Privacy Policy, contact us at:
📧 Email: info@enlighteningcounselling.co.za
📧admin@enlighteningcounselling.co.za
📍 Address: South Africa, Mpumalanga, Kamhlushwa
Terms of Service
1. Acceptance of Terms
By using this website, you agree to comply with these Terms of Service. If you do not agree, please do not use our services.
2. Services Provided
We offer wellness counselling services for personal growth, mental well-being, and life challenges. These services are not a substitute for medical or psychiatric treatment.
3. Booking and Payments
- Sessions must be booked in advance through our website.
- Payment terms and cancellation policies will be stated during the booking process.
4. Confidentiality
All counselling sessions are confidential, except where disclosure is required by law (e.g., risk of harm to self or others).
5. Limitation of Liability
We are not liable for any direct or indirect damages resulting from the use of our website or counselling services.
6. Changes to These Terms
We reserve the right to modify these terms at any time. Updates will be posted on this page.
7. Governing Law
These terms are governed by the laws of South Africa.